Returns & Exchanges
How Do I Return A Product?
Let Us Assist You With Any Issues You May Have With Your Order. Usually, We Can Resolve Your Issue Via Email.
Order Errors Or Defects
If An Error Occurs At Airplane Model Shop Or Your Order Is Defective, Please Contact Us Immediately By Email At [email protected] So We Can Correct The Problem. If The Decision Is Made To Return A Product, Airplane Model Shop Will Issue A Prepaid Shipping Label To The Purchaser.
General Returns
Return Notification Must Be Received Within 30 Days Of Delivery. Returns Must Be Returned To Our Warehouse Within 45 Days Of Delivery To The Customer.
For Any Questions Or Return Requests, Please Notify Us Via Email: [email protected]
Once Notified, Airplane Model Shop Will Issue A Return Authorization And Return Address To Your Email Address.
Return Information Must Be Included With The Return In Order To Be Processed.
Return Information:
[order Number]
[reasons For Return]
[your Name]
Returns Should Be In Original, Unused Condition With No Signs Of Wear, Damage Or Use.
Buyer Is Responsible For All Shipping Costs For Returns.
An Item Credit Will Be Applied To The Buyer’s Credit Card Account Once The Item Is Returned To Our Warehouse.